Tailored to industries handling sensitive data such as healthcare, banking, and private data processing.
Now, you can provide better support and resolve issues effectively, without the penalty of avoiding third-party browser recording and tracing providers due to security and compliance concerns.
Offline.llc runs as a single executable with just one dependency - S3-compatible storage - making it easy to deploy and even easier to manage in air-gapped or private cloud environments.
Whether it's Kubernetes with a Helm chart or a Windows Server 2016 on the -1 floor, we run on it.
With client-side encryption, it ensures compliance readiness with GDPR, HIPAA, and PCI, protecting sensitive health and financial data.
"This bridges the gap between support and R&D perfectly! It's hard to believe this isn't the standard already."
Shahar Brooks, Support Team Lead at Salesforce
"This is the essential tool for troubleshooting internal tools on restricted networks. It's incredibly easy to deploy!"
Itzik Hoffnung, Software Development Team Lead at IBM Security
"Employing web standards for client-side encryption significantly mitigates the risk of data exposure from a SaaS provider. Even if they wanted to, they cannot access the data."
Arthur Saputkin, Application Security Engineer at Meta
Data is encrypted before it reaches Offline.llc, ensuring readiness for GDPR, CCPA, HIPAA and PCI standards. Your CISO and lawyers would love it.
Designed for deployment on just one server with persistent storage and S3-compatible object storage, this setup requires no connection to the wider internet. Your DevOps team would love it.
I'm Daniel Balosh, founder of Offline.llc and the first employee and principal software engineer at the successful mental health startup Eleos.health.
With decade of experience in creating new and core products, I understand the frustration of things not working and what information is missing.
For the first 15 customers who sign up for the initial launch, every customer would work directly with me, from the customer support representative to the developer handling ongoing issues.
Research shows that poor customer support leads to losing customers. Every irrelevant answer, request for more info, or late reply increases the risk of losing a customer.
Your team has worked hard for months to get this pilot or contract, and now it might be lost. You don't know why, and everyone is relying on you. Worse yet, you expect yourself to make it right.
With a clear process, browser recording, and basic tracing and logging, solving a customer support issue can and should be done without needing more information from the user.
Our goal is to make your company a one-touch resolver, where the only message a customer receives is, "We understand the problem, and it was solved."
Don't just ask questions - provide solutions. Sign up for our initial launch, and let's work together to lower your churn rate. No magic involved, just genuine, high-quality resolutions for your support tickets.
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